Terms and Conditions

1. Introduction

Welcome to our company website and online store.

Before navigating the website and making your purchases, please read this carefully because it contains binding terms and conditions for the use of the website, the submission of orders through the online store and the conclusion of sales (hereinafter "Terms of Use" ).

The website www.deralice.gr (hereinafter "Website") was created and operated by the company under the name VELTIN A.E.

The headquarters of the Company is located in Thessaloniki and the contact details are: Telephone: 2310795633, Fax: 2310569645, electronic contact address: info@deralice.gr

The Company owns the Website and offers its services under the present Terms of Use. Your further browsing of the Website and the use of its services implies the express and unconditional acceptance of the Terms of Use. Existing as well as any new services included in the Website are subject to these Terms of Use, unless expressly stated otherwise.

You can contact us at any time for any question or question regarding the Terms of Use and/or for issues regarding the operation of our online store and your orders by clicking here as well as by phone at the number 2310795633

2. Login and register on the website

When you visit the Website, you are given the opportunity to use and browse the Website as a guest.

No further action on your part is required to browse the Site as a guest.

3. Provided information – products – prices

The Company is committed to the accuracy, truth and validity of the information contained in the Website, regarding its identity, the essential characteristics of the products posted on it as well as the services provided through it.

Information about the products for sale – indicatively mentions its name, sale price, photographic illustration, availability or not – is available and you can see it by following the search and navigation instructions of the Website and selecting the name of the corresponding product.

The Company will inform in a timely manner of any unavailability of displayed products through appropriate reports that will appear on the Website next to the unavailable product.

The Company, in the context of good faith, is not responsible for electronic data entries made by mistake or by mistake according to common experience, is not bound by them and is entitled to correct them whenever it becomes aware of their existence.

The presentation of the products on the Website does not constitute a binding offer for sale on the part of the Company, but has the meaning of a general informative report.

The prices listed on the products shown on the Website include the applicable VAT.

These prices do not include shipping and/or cash on delivery costs, which are calculated when you submit your order and appear before it is completed.

All prices are available on the Website subject to typographical errors.

The Company reserves the right to change the prices of its products at any time it deems necessary and without prior warning, by only announcing them through its Website.

Any price changes do not concern orders that have already been registered and accepted by the Website.

Any discounts and/or offers for the products displayed on the Website relate to purchases via the Website.

4. Limitation of Liability

The Company makes every effort to ensure that the information and data contained in the Website are correct and complete. However, given the nature and volume of the Internet, under any circumstances, including the case of negligence, we are not responsible for any form of damage suffered by the user of the pages, services, options and contents of the Website that he accesses on his own initiative. In no case is the Company liable for any damage caused by visitors to its Website or third parties for reasons related to the operation or non-operation and the use or non-use of the Website or the inability to provide services available from it or from any unauthorized third-party interference with products or information available through it.

The articles and information on the Website are intended solely for your information and are not a substitute for expert recommendations or the diagnosis and treatment of diseases, for which you should consult your doctor. Never ignore or alter medical advice or instructions because you may have read something different on the Website. Acceptance or use of any information displayed on the Website is at your sole risk.

The Company is not responsible in the event that, for any reason, the operation of the Website is interrupted or access to it becomes difficult and/or impossible or if, despite the observed security measures, viruses or other harmful software are detected and transmitted to the users' terminals or if unauthorized third parties interfere in any way with the content and operation of the Website, making it difficult to use it or causing problems in its proper operation or intercepting information concerning personal data of customers and registered users.

The Company disclaims any liability related to the limited duration, deletion, poor performance or inability to electronically store any user data and/or any content of personal pages/services. We make every effort to ensure that the Site is safe for users, but we do not guarantee that any program or information on it is free of harmful virus codes or other elements that have the potential to be destructive to the user's/visitor's computer system. It is the sole responsibility of each user to implement anti-malware software and to secure their information and system.

Furthermore, the Company bears no responsibility for the content and services of third-party websites connected to the Website through hyperlinks.

The Company reserves the right to modify, add, change the content or the services of the Website, as well as its Terms of Use, whenever it deems necessary and without prior warning, with only their announcement through the Website.

5. Intellectual Property Rights

The copyright of the content and services of the Website (indicative and not limited to product names, logos and distinguishing features, texts, graphics, images, designs, videos as well as a combination thereof) is protected by Greek, Community and international intellectual property laws. property.

The names, images, logos and distinctive features appearing on the Website and representing the Company or third parties and their products or services, as well as the registered trademarks of the Company, are exclusive trademarks of the Company or third parties protected by their respective trademark laws. Their appearance on the Website should in no way be understood as a transfer or assignment of a license or right to use them.

Any copying, distribution, transfer, processing of the content of the Website, creation of a derivative work or misleading the public about the real provider of the content of the Website is prohibited.

Any reproduction, republishing, uploading, announcement, dissemination, transmission or any other use of the content in any manner or medium for commercial or other purposes is permitted only with the prior written permission of the Company or any other copyright holder.

In the Website, users are expressly given, only on a case-by-case basis, the possibility of disseminating part of this content to third parties - for example information about products and blog articles - by promoting it through social media and/or e-mail.

6. User Responsibility

Users of the Website agree that they will make lawful use of it. They must also comply with the rules of Greek and International Law and refrain from any use that is illegal and contrary to good morals, as well as from actions or omissions that can cause damage or malfunction to the Website and affect or endanger the provision of its services.

Users of the Website agree and undertake not to use the Website for:

(a) upload, publish and generally transmit in any way content that is illegal, annoying, harmful, threatening, offensive, defamatory, defamatory, racist, vulgar, obscene, indecent or harmful to minors in any way;

(b) placing and installing software viruses, files or programs designed to damage, interrupt, destroy or interfere with the operation of computer software or hardware, whether intentionally or unintentionally;

(c) collect or store personal data of third parties, neither for the transmission of spam messages or any kind of unauthorized advertising, nor for the transmission of content that may harm the privacy or privacy of third parties.

(d) transmit in any way information that infringes any patent, trademark and secret, intellectual or proprietary rights.

In case of violation of the above conditions, the users are obliged to compensate the Company by restoring any positive and cumulative damage.

7. Protection of personal data

The Company is responsible for the collection, storage, processing and use of personal data of natural persons - the users of the Website, its customers and the recipients of information messages on its behalf - in accordance with the provisions of the current legislation on the protection of personal data and the Regulation [EU] 2016/679 of the European Parliament and of the Council of 27 April 2016.

The Company informs the natural persons that it and/or third parties, by order and on its behalf, process the personal data necessary for the operation of the contracts to be drawn up and any other personal data voluntarily disclosed by the natural persons.

As long as the natural person wishes to make use of the services of the Website and/or use the contact forms and/or submit orders through the Website, he agrees to provide true, accurate, valid and complete information about the information requested. , indicative and not limited to name, surname, address, telephone, e-mail address.

Purposes of personal data processing

Purposes of processing are:

(a) the execution and operation of the sales contract, its monitoring, the fulfillment of the law, regulatory acts and decisions of authorities or courts, obligations of the Company.

(b) informing the natural person about new products, offers and services of the Company as well as for information, for sending him satisfaction and evaluation questionnaires for its products and services, for providing advice with the aim of providing him with the best possible service, depending on his personal needs.

(c) their use for statistical purposes with the ultimate goal of providing the best possible service to the company's clientele.

Recipients of personal data and their processing by third parties

Recipients of the above data may be:

(a) The Company's personnel who are required to have access to the data in order to be able to process the application and conclude the sales contract - cooperation.

(b) Technical, financial or legal advisors and third parties performing the processing on behalf of the Company for the purposes of executing contracts, protecting the legal rights of the Company, maintenance and technical support of the systems in which personal data is stored. The processing of personal data by the above recipients is carried out in accordance with the applicable legislative provisions and the relevant provisions of Regulation [EU] 2016/679 of the European Parliament and of the Council of April 27, 2016.

(c) Public bodies and/or judicial officials, in the context of their legal duties, in accordance with the relevant provisions of the law.

Compliance time

The personal data will be kept for as long as necessary to fulfill the purpose for which the data has been provided and in any case for as long as necessary to comply with the relevant legal provisions and to protect the legal rights of the company. After the above time, the personal data will be destroyed.

The documents which bear the signatures of the contracting parties in which personal data are registered, will be kept in paper form until the statute of limitations of the contractual rights therein and in electronic form until the completion of twenty years.

In the event of the initiation of legal proceedings of any kind that directly or indirectly concern the natural person, the above-mentioned retention period for his data will be suspended for the entire duration thereof and until the issuance of an irrevocable court decision, in which case it will continue until completion of the twenty-year statute of limitations, which was interrupted for the above reason.

Rights of a natural person

The natural person has the right to access the personal data that concern him, are or have been the subject of processing, to request corrections thereof, to object to the processing of data concerning him and to withdraw consent to their processing at any time, to submit a complaint to the competent supervisory authority authority, to request the deletion of his data, as well as to transmit his data to another controller, without objection from the company or to request from the company their direct transmission to another controller, in accordance with the relevant provisions of Regulation [EU] 2016/679 of the European Parliament and of the Council of 27 April 2016.

To exercise the above rights, the natural person can apply in writing to the electronic address info@deralice.gr

The Company has the right to refuse the request to delete the visitor's data if the observance of the data is necessary for the establishment, exercise or support of its legal rights.

Obligations of the Company

The Company recognizes the importance of the security of personal data as well as electronic transactions and its related obligations and takes all the necessary measures, with the most modern methods, to ensure their maximum security.

The Company, in accordance with the institutional framework in force at any given time, takes every reasonable measure to ensure the privacy and security of data processing and its protection from accidental or unlawful destruction, accidental loss, alteration, prohibited dissemination or access and any other form of unfair processing.

All information transmitted by the natural person is confidential and the Company has taken all the necessary measures to ensure that it remains secure and is used only to the extent necessary to service the contract and provide its services as described in the processing purposes.

8. Website Security

The Website uses SSL (Secure Sockets Layer) technology for the security of information, personal data and transactions. SSL technology relies on a key code to encrypt data before it is sent over the SSL connection. The security check between the data and the server is based on the unique key code, fully ensuring the communication and protecting the information during its transfer. The browsers Google Chrome, Internet Explorer, Mozilla Firefox, Opera, Safari support the SSL protocol and it is recommended to use them to connect to the Website.

9. Product ordering and consumer protection

The placing of an order through the Website constitutes the conclusion of a distance sales contract regulated by the legislative framework of Law 2251/1994 "Consumer Protection", as it has been amended and remains in force until today.

Natural persons who are legally competent according to the articles of the Greek Civil Code can enter into a valid order through the Website.

The possibility of concluding a valid order through the Website is also available to legal entities through their legal representatives, when and as long as they act within the limits of their powers, or third parties who act on the basis of a legally given order. In order to certify the validity of an order made by the legal entity, the Company reserves the right to confirm this via telephone or electronic communication.

The Company, in the case of an order from a legally incompetent person, bears no responsibility as it is unable to verify this and reserves the right to claim from the supervisor or guardian the payment of any orders that will be made and executed for legally incompetent persons.

10. Order submission and receipt process

To place a product in the "Shopping Cart", press "BUY NOW" and you will be taken to the Checkout, fill in the billing information, if there are any comments you want to fill out. In the event that you wish to issue an invoice, please click on the field marked INVOICE (Yes or No) and fill in the details of the invoice (Invoice issuance is provided only for businesses with a Greek VAT number). If you wish to ship to a different address, press the field labeled Ship to a different address? and fill in the shipping information.

Select the number of packages you wish to order using the fields next to QUANTITY you can order at most five (5) pieces per product per order.

Choose your Payment Method, Bank Deposit, Cash on Delivery, PayPal or Credit/Debit Card. Make sure you read carefully the "Payment Terms" section, which details the payment methods. However, if you have chosen to pay by card, the system takes you to the page of the electronic payment center (ePOS Paycenter) of Piraeus Bank, where you fill in the requested card details

Before continuing, you will be asked to agree to the Website Terms & Conditions by clicking the box in front of the sentence "I have read and agree to the terms and conditions". You can from this point revisit the Terms of Use section to consult them. Once you have given your consent, you can proceed to the next stage by pressing SEND ORDER.

Order entry

As soon as you submit your order, a message appears informing you that your order has been registered in our online store and notifying you of its unique number. Use this number if you need to contact the Company regarding your order.

At the same time, you will receive, to the e-mail address you have given us, an e-mail accepting your order from the online store. This message also constitutes the confirmation of the conclusion of a distance sales contract between the customer and the Company. In the same message you will be given instructions for payment by deposit to a bank account, if you have chosen this payment method.

Once you receive the order acceptance message, you can no longer modify your order through the Website. In case you wish to modify or cancel your order, you should contact the Company immediately, by phone at 2310 798060 on working days and hours (Monday to Friday 9-4.) or at the email address info@hippokratis.com except business hours, and let us know about it. However, the Company reserves the right to refuse to modify or cancel the order if its preparation has been completed or the customer has already been informed of the start of its shipment to him.

Order fulfillment and shipping

The Company takes care of the preparation of the order within the time stated in the "Terms of Shipping and Delivery" When the order is completed, you are informed by e-mail, to the e-mail address you have given us, about the dispatch of your order.

11. Pricing

All sales from our online store are accompanied by a legal document of sale – indicatively, a retail receipt or an invoice – which lists the items, quantities and all charges in detail (VAT, shipping costs, costs for the COD service).

The sales document is enclosed in the package of the order.

The Company keeps on file a copy of each sales document.

12. Shipping and delivery terms

Orders placed in our online store are usually shipped no later than the next working day - Monday to Friday - from the confirmation of your order. However, since you have chosen the deposit to a bank account as a payment method, we must also have received the confirmation of the payment from the cooperating bank, whenever it takes place, before sending your order, which will be done the next working day after the confirmation of the payment payment.

The Company reserves the right to inform you immediately, by sending an e-mail or a telephone call, in case of unavailability of the product established after the submission of your order. In this case, you can, with your express declaration, cancel the order or consent to the execution of the order. In case of cancellation, the company will proceed immediately, within four working days at the latest, to refund the amount of money paid.

Deliveries within Greece are made with courier companies cooperating with our Company. Delivery time is normally 1-3 working days from the day you receive an e-mail notification that your order has been shipped. Delivery to hard-to-reach areas usually requires an additional 1-2 working days.

Shipments to Cyprus are carried out by ELTA Hellenic Post as "Registered" and "First priority", with time and other delivery conditions, as determined by ELTA and the postal services of the countries of destination of the order.

The above stated delivery times do not apply in cases of force majeure or unforeseen circumstances as well as during health crises such as the one of COVID-19.

The parcel with your order is delivered to the address and to the person you indicated when submitting it and if the recipient is absent, depending on the convenience and service policy of the courier company, the order is delivered to a third person, the recipient's proxy or someone identifiable third party residing at the same address as the recipient. If the delivery cannot nevertheless be made, the courier company notifies the recipient in any convenient way (indicatively, a written note, by phone, sending an SMS, e-mail), in order to agree with him the method of delivery of the parcel and if necessary and from the nearest store of the courier company, within a certain number of days.

If the recipient is unable to receive the parcel, as specified above, the parcel is returned to the Company. If and as long as the customer wishes to resend the parcel, in this case he is charged with the shipping costs.

13. Payment Terms

For your best service for purchases from our online store, three payment methods are available for your orders, i.e. by cash on delivery, payment by card or deposit into a bank account.

Cash on delivery: Payment for the order is made upon delivery of the products, to the delivery address you indicated to us, to the employee of the cooperating courier company. The amount you pay includes, in addition to the cost of the products, both the shipping costs and the cost of the cash on delivery service which amounts to €2.00 (24% VAT included).

The cash on delivery option is not available for orders sent outside of Greece.

Credit/Debit/Prepaid Card Charge: Payments for orders can be made with the following types of cards: Visa credit and debit cards, credit and debit cards MasterCard, Maestro Cards, Corporate Visa Cards, Corporate MasterCard Cards, Piraeus Bank Visa Prepaid Cards, Piraeus Bank Prepaid MasterCard Cards, VCN/BSA Prepaid MasterCard Cards, Solidarity MasterCard Cards.

When you choose this payment method, after submitting the order you are transferred to the secure environment of the electronic payment center (ePOS Paycenter) of Piraeus Bank. On this page, fill in the requested information, i.e. the card number, month and year of expiry, the three-digit verification code and the name of the cardholder, following the relevant instructions, and submit your card debit order.

These details are not registered on the Company's Website, but are processed by Piraeus Bank in accordance with its transaction terms, which you accept if you use this payment method.

Using the SSL (Secure Sockets Layer) protocol for secure online transactions, all card information entered during this process is transferred over the internet using encryption technology so that it cannot be read or changed in transit their.

Bank account deposit: You can pay for your order by depositing the amount to the following bank accounts:

PIRAEUS BANK

IBAN: GR93 0172 2610 0052 6108 5873 047

Beneficiary: VELTIN SA

BIC: PIRBGRAA

The amount you deposit must be the exact amount corresponding to the total of your order (cost of products plus shipping costs). For the Company to seamlessly match the payment with your order, it is necessary to provide your order number and your full name or brand as the reason for the deposit, filling in these details in the appropriate field. The Company is informed by the cooperating bank about your payment and proceeds with the execution of your order.

PaypPal: You can pay for the order with your PayPal account. To activate the payment you will be taken to the PayPal login page. Your account will be charged on the day of your order. If you don't have a PayPal account, you can create one from the PayPal login page. For information about the PayPal service, you should refer to the service's website. Orders with PayPal as a payment method are subject to additional checks by our company and may be rejected, you may be asked for another payment method or there may be delays in their shipment. You may also be asked for additional information identifying your information.

14. Modification of Terms of Use

The Company reserves the right to modify or renew these Terms of Use as well as to add new terms, according to its needs and business ethics, unilaterally and without prior warning, with the only necessary action being the posting of the new Terms of Use on the Website .

No modification of terms for contracts of sale entered into hereunder shall be considered and shall not form a part hereof unless set forth in writing and incorporated into the contract.

15. Applicable Law and Dispute Resolution

These Terms of Use are governed by the provisions of Greek Law, the directives and regulations of European Law and the relevant international provisions, and are interpreted based on the rules of good faith, commercial ethics and the economic and social purpose of the right.

If any provision is deemed to be contrary to the law and therefore invalid or voidable, it ceases to be valid, without in any way affecting the validity of the other terms.

According to the Directive 2013/11/EC, which was incorporated into the Greek legislation with the KYA 70330/2015, and the YA 31619 Official Gazette 969/B/22.3.2017 (article 8) the possibility of electronic resolution of consumer disputes with the Alternative procedure is provided Dispute Resolution (DDR) throughout the European Union.

Through the platform Electronic Dispute Resolution of the European Commission our Customers are given the opportunity to resolve disputes out of court that may arise from their transactions with our online store. Electronic Dispute Resolution is available as an alternative, cost-effective and fast way of electronic resolution of disputes between consumers and merchants arising from sales or service contracts concluded over the Internet. Electronic Dispute Resolution is directly connected to the competent Alternative Dispute Resolution bodies of each country, which undertake the processing of complaints. In our country, the Independent Authority "Consumer Advocate" has been certified by the European Commission as a recognized out-of-court dispute resolution body. You can address any questions you may have about the operation of the platform Electronic Dispute Resolution at the European Consumer Center of Greece.

Failure to exercise rights arising from these terms does not constitute a waiver thereof.

Competent courts for any disputes arising from this are the Courts of Thessaloniki.